Billing, Refund & Cancellation Policy
Effective Date: August 17, 2026
This Billing, Refund & Cancellation Policy explains the payment, service delivery, cancellation, and refund practices of LWX Brands LLC (“LWX Brands,” “we,” “our,” or “us”).
Billing & Payments
LWX Brands provides professional management consulting, strategic advisory, operational support, and related business services.
Fees are established individually for each client engagement and may be outlined in a proposal, statement of work, service agreement, or invoice.
Unless otherwise stated in writing, invoices are issued in U.S. dollars (USD) and are due according to the payment terms shown on the applicable invoice or agreement.
Payments may be processed securely through Stripe or another approved payment method.
Service Delivery
LWX Brands provides professional services and does not sell or ship physical products.
The scope, timeline, deliverables, and method of service delivery are established with each client before or during the engagement.
Services may include consultations, strategic guidance, analysis, project support, operational assistance, recommendations, and other agreed-upon professional services.
Cancellations
Clients may request cancellation of an engagement by contacting LWX Brands at info@lwxbrands.com.
Cancellation terms contained in an applicable proposal, statement of work, or service agreement will govern that engagement.
If no separate cancellation terms have been established, the client will remain responsible for services performed and approved expenses incurred through the effective date of cancellation.
Refunds
Fees for services that have already been performed are generally non-refundable.
If payment has been made in advance for services that have not yet been performed, the client may contact LWX Brands to request cancellation and review of the unused portion of the payment.
Any refund will take into account work already completed, approved expenses, third-party costs, and any other terms agreed upon with the client.
Any non-refundable deposits, retainers, or fees will be identified to the client in writing before payment.
Approved refunds will be returned to the original payment method when reasonably possible.
Billing Questions & Disputes
If you believe an invoice or payment is incorrect, please contact us promptly at info@lwxbrands.com.
We will review the matter and work with you to address any billing questions or concerns.
Clients are encouraged to contact LWX Brands directly regarding a payment issue before initiating a dispute with their bank or payment provider so that we have an opportunity to investigate and resolve the matter.
Changes to an Engagement
Requests to modify the scope, timeline, or deliverables of an engagement may require an updated proposal, statement of work, agreement, or additional fees.
Any material changes will be communicated and agreed upon with the client.
Contact Us
For questions regarding billing, payments, cancellations, or refunds, please contact:
LWX Brands LLC
17011 Beach Blvd, Ste 900 #9009
Huntington Beach, CA 92647
info@lwxbrands.com